FAQ

Below is a list of our Frequently Asked Questions, which hopefully will answer any questions you might have.

You can also check out our message board OR contact us

A. You can also check out our message board OR contact us

A. We've just made shortcodes shorter! We've had so many people sign up for Snapvine that they were getting really long. So, now, when you click on the 'record by phone' we create a temporary 4 digit shortcode that works just like the old one.

A. Yes! You can keep using you old short code as long as you dial the Snapvine main number: 641 985 7878.

A. Yes, the snapvine Voice Player is free. We don't charge any hidden fees or ongoing charges or nasty surprises. We promise. However, it is a domestic (USA) long distance call-- it's not toll free. Depending on what sort of phone plan you have, you might be charged for these calls by your phone company. Many cell phone plans do not charge anything extra for domestic long distance calls.

A. Nobody likes an empty Voice Player. Here are some suggestions: The best way to get comments is to simply tell your friends to leave them for you... don't be shy! You can send a Myspace bulletin, send emails, or write it in your blog. You can also put text in your Myspace page asking for comments. Maker sure to:

• Tell them it's free and that there is no need to register
• Include a link to your page (so they can see your Voice Player and listen to the comments they leave)

Record a personal introduction, and ask people to leave you a comment. Voice Players with personal intros get lots more comments. Upload a photo. Voice Players with photos get lots more comments.

A. The permanent code is for using in blogs and sending by email. The number you see when you click "record by phone" is different. It is temporary, 4 digits, and is only associated with the Voice Player when the "record by phone" button is clicked. The 4-digit numbers are recycled after they are used and are not permanent.

A. If you want to give your number to your friends or post it in a weblog or on your website, you should give out the Snapvine phone number and your permanent code. Your permanent code can be found on your profile.

A. The most common reason for this is that the html code was not copied correctly. So delete the code you pasted in and try again. Usually that does the trick. Some formatting or other widgets may interfere with the Voice Player. In this case, put the Voice Player in a section that does not contain any other html.

A. Reinstalling your Voice Player is a snap. Simply go to www.snapvine.com and click on Widgets and then click on "Voice Player", then follow the instructions. By logging in first, then copying the html code, you will be able to keep all of your existing voice comments.

A. Yes. You can paste multiple copies of your Voice Player on different sites. They will all display the same voice comments.

A. You can install the Voice Player on any website that supports flash and html.

A. The most common reason for this is that your caller ID is not working. Try this:

• make sure your caller ID is not disabled
• make sure you are dialing from your validated phone
• dial your local call in number (do not dial international)
• don't use a VOIP phone service (such as Skype)
• don't use an office phone

If you are still having problems, please contact us

A. A few things may have happened:

• Your friends may have mis-dialed your short code. Try recording a personal introduction (instructions below), so that your friends hear your voice when they call in to leave you a voice comment.
• You may have your Voice Player set to private mode, in which case the comments will not be visible until you approve them. You can change this by changing your privacy settings (instructions below).

A. Your Voice Player works on almost any social network. You can take it with you and you won't lose any of your existing comments. Simply go to www.snapvine.com, go to your profile, and click on "Choose a New Voice Player™ Skin". When you paste the code into another site, your existing voice comments will carry over.

A. These are text messages that can be automatically sent to your cell phone to tell you when you've received a voice comment. You can sign up for these by logging in, then clicking on "settings", then changing your "notification options". Snapvine does not charge for these, though your cell phone company may. If you want to try it out-go ahead! You can always change your settings later. International users: we now support international mobile alerts.

A. Shout Out is a great way for you to record your voice and send it out to many people at once! The shout out will be delivered to the snapvine voice player of every recipient you select. To send one, click "My Voice Comments" on your Snapvine homepage, then click "Send a Voice Comment" and define who you want the voice comment to go to. You can also get there by clicking this link. You can send a Shout Out to all your subscribers or friends whose email addresses you enter.

A. A voice blog is a great way to keep your friends (or fans!) updated on your life. From your Snapvine homepage, click "My Voice Blog" and then click "Post" or go there by clicking here. Tell all your friends to hear it by clicking "Promote" or by clicking here.

A. Absolutely! You have a dedicated number that you can call and record update your voice blog. The number is written in orange on the upper right hand corner of the screen or by clicking here.

A. Yes. Simply log into www.snapvine.com and log in. You'll see a block link next to every comment. Select it, and they'll not be able to leave you any more comments. If you change your mind later, you can always unblock them.

A. Click on the link "sign in" on the bottom right of your Voice Player, and sign in. Click "delete" icon next to any voice comment you want to delete. Once deleted, the comments cannot be recovered.

A. If your internet connection is slow you may experience a delay in playing your voice comments. Also, check your speakers! Is your volume turned up?

A. Just delete the Voice Player code from your Myspace (or other site) page and your account will become inactive.

A. A voice blog is a great way to keep your friends (or fans!) updated on your life. From your Snapvine homepage, click "My Voice Blog" and then click "Post" or go there by clicking here.

A. Tell all your friends to hear it by clicking "Promote" or by clicking here

Enter your friend's email addresses manually or by selecting the address import feature.

A. Absolutely! You have a dedicated number that you can call and record update your voice blog. The number is written in orange on the upper right hand corner of the screen or by clicking here.

A. Locate the blog post you wish to embed. From the blog post, click "Share." You will have three options:

• Post- You can embed a voice blog post anywhere by choosing one of the sites listed. Select which section to insert your voice blog post into and click "POST"
• Send- You can send a voice blog post by entering the email address of the recipient and click "Find friends" then "Share"
• Codes- Use these codes to send your voice blog in an email or anywhere that uses HTML.

A. Yes, you can get a code to place your voice blog widget into your profile by logging onto your Snapvine and clicking "My Voice Blogs" the "Get codes" or by clicking here.

A. At the moment you can only record by mic on snapvine.com, but we will remedy this very soon.

A. This is your Adobe Flash Player asking for permission to turn on your microphone. Clicking "allow" turns on your mic and if you click "remember" the allow setting will be permanently set on your voice player.

A. This is usually a problem with Mac computers. If you don't have a Mac and are still having trouble please contact us. If you're using a Mac this is how you fix it: Navigate to /Applications/Utilities. Launch "Audio MIDI Setup.app". Under the "Audio Devices" tab, there is a section marked "Audio Input". There is a dropdown labeled "Format". Change this setting to 48000. 0hz. Once you've done that everything should be working.

A. You can choose from dozens of skins for your Voice Player. Sign in to Snapvine, then click on "choose a new Voice Player skin". When you change your Voice Player skin, you'll keep all of your previous voice comments and Voice Player settings.

A. Sign in to Snapvine, then click on "record an intro" and follow the instructions. This personal intro will now be heard by your friends when they press "play" on your Voice Player or when they call in to leave you a voice comment. You can always re-record it later, if you want to.

A. Sign in to Snapvine, then click on "upload a photo", and follow the instructions. You can change your photo any time. Note that you need to validate your phone and record a personal intro for your photo to be visible to your friends.

A. When you upload a photo, it is connected to your validated phone number. If you want your photo to appear on your Voice Player, you need to record a personal introduction.

A. We validate your phone in order to be sure that this really is your phone. This prevents fraud. You can always change phones later, if you want to. You can get and send comments without validating your phone, but if you want to record a personal intro or to upload a photo, you'll need to validate.

A. Sign in to Snapvine, then click on "validate a phone" and follow the instructions.

A. Send an email to myskins@snapvine.com with a link to your player. We'll post the best ones on our website for others to use.

A. Mobile Speed Dial numbers are phone numbers that Snapvine can assign to your friends. Sign in to Snapvine and click the Mobile Speed Dial icon next to any voice comment you've received. You'll get a dedicated number that you can use to access your friend's Voice Player directly, without having to remember their shortcode. This number will only work when you dial from your validated phone.

A. Sign in to Snapvine. In the Voice Comments box there is a link next to every comment that allows you to choose whether to make that individual voice comment public or private. A private voice comment will only be visible to you when you sign in.

A. Yes. Sign in to Snapvine and click the "settings" tab, then "edit privacy preferences". Note that if you make your comments private, your friends will not see their comments when they leave them for you. So only choose this option if you really need privacy!

A. This feature is about giving control to the users so they are empowered to help keep inappropriate materials off of Snapvine.

A. All you have to do is click the "report" link next to the message/photo that is in violation. You will then be given a list of options that you can choose from.

• Bullying or hate speech
• Sexual content (rated X)
• Mature
• Spam or scams
• Bad audio quality/hang-ups
• Unintended recipient

Choose what ever is appropriate then click "submit". We will then review your report and take immediate action upon your request.

A. Don't worry, every report is reviewed by us and we will take appropriate action upon each request.

A. Setting your page to private allows only your friends to view page and listen to your messages. All you have to do is, click "account" then "privacy settings" from there you'll be able to manage your privacy setting for your page.

A. No, we NEVER share personal information with others nor will others be able to view any of your information.

A. Yes. You'll see a block link next to every comment. Select it, and they won't be able to leave you any more comments. If you change your mind later, you can always unblock them. You can also block a user by visiting their Snapvine profile and selecting "Block."

A. Yes. Sign in to Snapvine and click "Account" then click "Privacy settings" and check the box under "Inbox Settings". Note that if you make your comments private, your friends will not see their comments when they leave them for you. So only choose this option if you really need privacy!

A. Sign in to Snapvine. In the Voice Comments box there is a link next to every comment that allows you to choose whether to make that individual voice comment public or private. A private voice comment will only be visible to you when you sign in.

A. Snapvine does not charge you anything to use our service, in any country. However, the number you call to record or listen to voice comments may be a long distance number, and your phone company may charge you for that call.

A. Press the "record by phone" button on your snapvine Voice Player, then select from the drop-down list of countries. When you have selected a country, you'll see the local number. If you don't see your country, please choose the one that it is cheapest for you to call. And check again soon, since we will be adding more countries in the near future.

A. Usually, yes. Try calling a few different call-in numbers in nearby countries. Most likely, the caller ID will work in one of these countries, and you'll be good to go. By the way, we're growing the number of dial in numbers all the time!

A. We will translate the website into many languages as soon as we can. In the meantime, look in our message boards to find other users who speak your language.

A. We have local dial in numbers in the following countries: Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Spain, Sweden, UK, USA. We will be adding more local dial in numbers in the near future.

A. Mobile alerts are now available internationally.